Comments on: Intranet Portal Requirements In The Age Of Social Media http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/ Topics relating to Intranets, portals, enterprise content management, internal communications, and social media in the workplace Tue, 07 Sep 2010 02:19:41 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Sean R. Nicholson http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/comment-page-1/#comment-630 Sean R. Nicholson Fri, 09 Oct 2009 16:22:49 +0000 http://www.intranetexperience.com/ourblog/?p=109#comment-630 Thanks, Jon! Glad to spread the word about your survey. Best wishes in getting lots of good input! Thanks, Jon! Glad to spread the word about your survey. Best wishes in getting lots of good input!

]]> By: Jon Fukuda http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/comment-page-1/#comment-629 Jon Fukuda Mon, 05 Oct 2009 16:05:55 +0000 http://www.intranetexperience.com/ourblog/?p=109#comment-629 I just recently discovered your blog in light of some highly related UX work that my consultancy has been designing for an enterprise BPM/Intranet system. Last week we launched a cross industry survey to look at the requirements you highlight here among others and put them in context of technical/cultural successes and pitfalls. I thought you and your readers may want to participate in the study and get a free copy of our report. here's the link: http://socialmediaandintranet.questionpro.com Please keep the good content rolling! I just recently discovered your blog in light of some highly related UX work that my consultancy has been designing for an enterprise BPM/Intranet system.

Last week we launched a cross industry survey to look at the requirements you highlight here among others and put them in context of technical/cultural successes and pitfalls.

I thought you and your readers may want to participate in the study and get a free copy of our report. here’s the link: http://socialmediaandintranet.questionpro.com

Please keep the good content rolling!

]]> By: Mike Morley http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/comment-page-1/#comment-15 Mike Morley Fri, 03 Apr 2009 02:06:32 +0000 http://www.intranetexperience.com/ourblog/?p=109#comment-15 There is the trend out there for HR 2.0. However we have seen management above HR making the investments for Social (not networking) but Social Computing. Social Computing delivers more in the lines of what we're talking about here. In addition to the modern day WEB 2.0 demands of aligning the internal business process, knowledge worker, document stores and applications their is the social computing aspect that integrates the supply chain and customer service. Not to carry on but one use case I saw involved the M&A team’s leveraging Social Computing tools to acquire new companies and assets. Bottom line is we need to tie Social Networking to a business process for it to become strategic to the business. Peace. There is the trend out there for HR 2.0. However we have seen management above HR making the investments for Social (not networking) but Social Computing. Social Computing delivers more in the lines of what we’re talking about here. In addition to the modern day WEB 2.0 demands of aligning the internal business process, knowledge worker, document stores and applications their is the social computing aspect that integrates the supply chain and customer service. Not to carry on but one use case I saw involved the M&A team’s leveraging Social Computing tools to acquire new companies and assets. Bottom line is we need to tie Social Networking to a business process for it to become strategic to the business. Peace.

]]> By: Sean R. Nicholson http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/comment-page-1/#comment-12 Sean R. Nicholson Tue, 31 Mar 2009 22:26:39 +0000 http://www.intranetexperience.com/ourblog/?p=109#comment-12 @ Sergio I do agree that HR folks need to be involved in decisions that impact what employees do and how they behave at work...especially when it faces externally. However, my largest concern is HRs constant focus on liability. I worked for a company that would never use OpenSource technology, even internally, because they were afraid of being caught in a lawsuit. Unfortunately, if liability is the deciding factor on whether a company should engage in Social Media, then no one would be allowed to blog or tweet. Again, I think it needs to be a balanced decision across the board and each company needs to weigh their willingness to take a chance and explore new markets or just sit back and rely on the same old technologies of the 20th Century. In the end, those that try early on will have learned the important lessons of Social Media and will be better suited for a future where these activities become a mandatory way of doing business. Just my $.02.....thanks for the great comment! --Sean @ Sergio

I do agree that HR folks need to be involved in decisions that impact what employees do and how they behave at work…especially when it faces externally. However, my largest concern is HRs constant focus on liability. I worked for a company that would never use OpenSource technology, even internally, because they were afraid of being caught in a lawsuit. Unfortunately, if liability is the deciding factor on whether a company should engage in Social Media, then no one would be allowed to blog or tweet. Again, I think it needs to be a balanced decision across the board and each company needs to weigh their willingness to take a chance and explore new markets or just sit back and rely on the same old technologies of the 20th Century. In the end, those that try early on will have learned the important lessons of Social Media and will be better suited for a future where these activities become a mandatory way of doing business.

Just my $.02…..thanks for the great comment!

–Sean

]]> By: Peter Laird http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/comment-page-1/#comment-11 Peter Laird Tue, 31 Mar 2009 17:09:02 +0000 http://www.intranetexperience.com/ourblog/?p=109#comment-11 Sergio - >> in which the process and HR folks should have a lot more voice than they do have today I am not a fan of that idea. At one employer where I have worked, those types of people wrote the blogging policy for employees. In summary, it said something like "please please blog because it helps the company tremendously; but, don't do it on company time and if we don't like what you say we might terminate you". Not very conducive for participation. In my opinion, the HR dept is by nature extremely risk averse. Risk aversion and social media are not compatible. Sergio -

>> in which the process and HR folks should have a lot more voice than they do have today

I am not a fan of that idea. At one employer where I have worked, those types of people wrote the blogging policy for employees. In summary, it said something like “please please blog because it helps the company tremendously; but, don’t do it on company time and if we don’t like what you say we might terminate you”. Not very conducive for participation.

In my opinion, the HR dept is by nature extremely risk averse. Risk aversion and social media are not compatible.

]]> By: Sergio Storch http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/comment-page-1/#comment-10 Sergio Storch Tue, 31 Mar 2009 11:11:14 +0000 http://www.intranetexperience.com/ourblog/?p=109#comment-10 Dear Sean My reaction is that this trend requires a lot of change in business processes and organizational culture, this time towards gen X and Y´s willingness to engage in new modes of sharing and collaborating. For that to happen, organizational processes should be designed with more room for collaboration than classical processes. Maybe something to be more thought out is the ideal governance structure for such a new intranet, in which the process and HR folks should have a lot more voice than they do have today. How do you think about preparing these folks to take this role? Sergio Storch CONTENT DIGITAL Sao Paulo, Brazil Dear Sean
My reaction is that this trend requires a lot of change in business processes and organizational culture, this time towards gen X and Y´s willingness to engage in new modes of sharing and collaborating.

For that to happen, organizational processes should be designed with more room for collaboration than classical processes.

Maybe something to be more thought out is the ideal governance structure for such a new intranet, in which the process and HR folks should have a lot more voice than they do have today. How do you think about preparing these folks to take this role?

Sergio Storch
CONTENT DIGITAL
Sao Paulo, Brazil

]]> By: Peter Laird http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/comment-page-1/#comment-7 Peter Laird Tue, 31 Mar 2009 03:03:18 +0000 http://www.intranetexperience.com/ourblog/?p=109#comment-7 Portals are nearly useless without *some* backing content repository. As for full convergence between Portal/ECM, it's possible. However, portal products have to be more open than traditional ECM products. A lot of enterprises don't have just one ECM. Due to acquisitions, departmental turf, etc, portals will usually need to aggregate from multiple repositories. The Knowledge Directory of WebCenter Interaction, and the Virtual Content Repository of WebLogic Portal both address that requirement. Time was, JSR-170/283 was going to be the universal connectivity solution for Java based portals. CMIS will instead be the technology of choice in my opinion. Portals are nearly useless without *some* backing content repository.

As for full convergence between Portal/ECM, it’s possible. However, portal products have to be more open than traditional ECM products. A lot of enterprises don’t have just one ECM. Due to acquisitions, departmental turf, etc, portals will usually need to aggregate from multiple repositories. The Knowledge Directory of WebCenter Interaction, and the Virtual Content Repository of WebLogic Portal both address that requirement.

Time was, JSR-170/283 was going to be the universal connectivity solution for Java based portals. CMIS will instead be the technology of choice in my opinion.

]]> By: Russell http://www.intranetexperience.com/ourblog/2009/03/intranet-portal-requirements-in-the-age-of-social-media/comment-page-1/#comment-6 Russell Mon, 30 Mar 2009 22:46:42 +0000 http://www.intranetexperience.com/ourblog/?p=109#comment-6 My view is that the future direction of the intranet is to a fully social one. At present though, most companies see the intranet as an information deliverer/KM tools with some sociality as functions. As the social infuses the whole adventure, then it will not only change what we mean by an intranet, but will also transform the means by which we collaborate online in new and as yet unforeseen ways. My view is that the future direction of the intranet is to a fully social one. At present though, most companies see the intranet as an information deliverer/KM tools with some sociality as functions. As the social infuses the whole adventure, then it will not only change what we mean by an intranet, but will also transform the means by which we collaborate online in new and as yet unforeseen ways.

]]>