Comments on: My Foul Owl Ordeal – The Juicy Details Of Getting My Blog Hacked And Being Suspended By Twitter

By: Donna Ham

Donna Ham — Thu, 13 Aug 2009 20:55:24 +0000

We are experiencing these same issues. We have cleared everything but cannot get Google to respond to our request. After we demolished the malware from our site, we still have a lot of visitors still getting the the dire warning because we can’t get Google to clear our site. They just won’t respond to our request. I wish it was only 12 hours, but it’s been like a week. UGH! This is getting very old. We still have Twitter but cannot link anything back to our website. So far, the Facebook account is OK. Thanks for all of your suggestions. If anything else comes to mind, please share! Thanks

By: MikeAnthony

MikeAnthony — Wed, 12 Aug 2009 21:06:40 +0000

Jef, I had the same problem. I was suspended, and wanted my account name for branding purposes. What I was able to do was log in to my suspended account and change my name… then create a new account with the previous name I used. Its been 3 weeks and my original twitter account is still suspended… I’m basically burnt out with dealing with their support.

By: Sean R. Nicholson

Sean R. Nicholson — Wed, 05 Aug 2009 13:14:39 +0000

Keep working at it, Jef! Twitter support can be slow and their responses to spam and abuse seem to be to lock the account and then not respond so that spammers and abusers get frustrated and leave. This makes it painful for legitimate users who fall into the system. Keep opening those tickets and asking for an explanation, eventually you’ll get it unlocked.

–Sean

By: Jef Blocker

Jef Blocker — Tue, 04 Aug 2009 16:09:51 +0000

I sent my fifth tweet from my Palm Centro in May, and I was suspended for “strange activity.” I opened a support request and it was closed a month later with no resolution or explanation. I’ve opened two other support tickets, but Twitter automoatically closes the tickets and sends me an email saying that I’m guilty of user or technical abuse. This is frustrating because my user ID is my name, and I want to keep it for branding purposes.

Although I see the potential of Twitter, I’m hesitant to invest more time with it, if my account may be suspended at any time without explanation or customer support.

By: Sean R. Nicholson

Sean R. Nicholson — Sat, 25 Jul 2009 04:34:45 +0000

Glad to hear this helped. Good luck in getting it sorted out and be patient with Twitter. Once you get your site cleaned up, Twitter will get you back online and Tweeting.

Cheers!

–Sean

By: Marshall Jones Jr.

Marshall Jones Jr. — Sat, 25 Jul 2009 01:57:19 +0000

Thank you for the help. I’m going through exactly what you went through. The advice about Dasient.com really helpful.

Thank you for taking the time to post this.

Marshall Jones Jr.

By: Jon Spangler

Jon Spangler — Mon, 29 Jun 2009 04:48:26 +0000

Thanks for this account of how to “fix” a problem I have not yet encountered. As a non-technical inhabitant of thesocial media “cloud,” I am much more at the mercy of hackers and malware than others, so this really helps.

I have bookmarked your story so it can help me if/when the day comes that the “foul owl” shows up on my tweetstep….

Thanks,

Jon