Document Management vs. Content Management vs. Knowledge Management Part 1 – Understanding Document Management

4th April, 2009 - Posted By Sean R. Nicholson - 1 Comment

Document Management, Content Management, and Knowledge Management are three very nebulous terms that get thrown around a lot when discussing the functionality and requirements of an Intranet. Unfortunately, concrete definitions of these terms are hard to come by since the terms often mean different things to different organizations. In an effort to build a common understanding of the terms, let’s break down each of the terms and look closely at how they inter-relate. The first article in this series focuses specifically on Document Management.

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Intranet Portal Requirements In The Age Of Social Media

30th March, 2009 - Posted By Sean R. Nicholson - 8 Comments

A few years ago, I was in charge of an RFP for a Fortune 500 company to select an Intranet portal application and portal content management system. Thinking about the requirements for that portal and how they would change in this age of social networking got me thinking about how the requirements would change if I were to conduct that same RFP today.

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What Does Enterprise Content Management Really Mean?

10th March, 2009 - Posted By Sean R. Nicholson - 2 Comments

Over the last few years, the term “Enterprise Content Management” (ECM) has become a term familiar to those working in the Intranet, Web, or Knowledge/Information Management sectors. The difficulty lies in the fact that, while the term is easy to toss around, the actual definition of what is expected to be encompassed by ECM continues to evolve. As a result, ECM to a Records Manager often means something very different than what ECM means to a Web Developer. In an attempt to more accurately define ECM, this article deconstructs the term into a variety of subcomponents that are commonly included in discussions about ECM.

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